Privacy Policy

At Pelegrin & Co., your trust is our top priority. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website or use our services. We encourage you to read this document thoroughly to understand your rights and our responsibilities.

 

Information We Collect

To provide you with the best experience and services, we may collect the following types of information:

a. Personal Information

• Contact Details: Name, email address, phone number, and any other information you provide when contacting us, subscribing to our VIP list, or filling out forms.
• Account Details: Information shared when you register or create an account with us, including login credentials.
• Financial Data: Payment details when making purchases or transactions through our services.

b. Non-Personal Information

• Usage Data: IP addresses, browser type, device information, geographic location, and browsing habits collected through cookies or other tracking technologies.
• Technical Data: Information about how you access and use our website, such as error reports, page views, and interaction logs.

c. Sensitive Information

While we strive to avoid collecting sensitive data, we may collect it if voluntarily provided, such as when you share specific investment preferences or portfolio goals.

How We Use Your Information

The information we collect allows us to provide, personalize, and improve our services. Specifically, we use your data for:

a. Service Delivery

• To fulfill requests such as property searches, consultation bookings, or newsletter subscriptions.
• To provide personalized investment advice tailored to your goals.

b. Communication

• To respond to inquiries or support requests.
• To send important updates, including changes to our policies or services.
• To provide marketing communications, such as promotional offers or event invitations (if you’ve opted in).

c. Website Improvement

• To analyze user behavior and preferences, enabling us to enhance website functionality and design.
• To ensure a seamless browsing experience by resolving technical issues and optimizing performance.

d. Legal Compliance and Security

• To comply with legal obligations, protect against fraud, and safeguard our users, systems, and data.

How We Protect Your Information

We take your security seriously and implement robust measures to safeguard your data, including:

• Encryption: Ensuring data is encrypted during transmission and storage.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Audits: Performing security checks and vulnerability assessments to maintain system integrity.

Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to take precautions, such as using strong passwords and avoiding sharing sensitive information over insecure networks.

Sharing Your Information

Your data is never sold or rented to third parties. However, in specific circumstances, we may share your information as outlined below:

a. With Service Providers

We may work with third-party companies to deliver certain services (e.g., hosting, email marketing, or analytics). These providers are bound by confidentiality agreements and can only use your data for the specified purposes.

b. With Legal Authorities

We may disclose your information if required by law, legal processes, or to protect our legal rights and prevent fraud.

c. In Business Transfers

If Pelegrin & Co. undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.

Your Privacy Rights

We believe in transparency and empowering our users. You have the right to:

• Access Your Data: Request a copy of the information we hold about you.
• Rectify Errors: Request corrections to inaccurate or incomplete data.
• Delete Data: Ask for your personal data to be deleted, subject to legal obligations.
• Restrict Processing: Limit how your data is used in certain situations.
• Opt Out: Unsubscribe from marketing communications or withdraw consent at any time.

To exercise your rights, contact us at advisor@pelegrinco.com. We will respond promptly and address your concerns within legal timeframes.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and deliver tailored content. Cookies allow us to:

• Save your preferences for faster navigation.
• Analyze usage trends to improve site performance.
• Provide personalized recommendations based on your browsing history.

To learn more about how we use cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may include links to third-party websites. While we strive to associate with reputable organizations, we are not responsible for their privacy practices. We recommend reviewing their policies before sharing any personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Once your data is no longer required, we securely delete or anonymize it.

International Data Transfers

If you are accessing our services from outside of Mexico, please note that your information may be transferred, stored, or processed in Mexico or other countries with different privacy laws. By using our website, you consent to such transfers.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page, and the “Last Updated” date will be revised. Significant changes will be communicated to users directly where applicable.

Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or how your data is handled, please get in touch with us:

• Email: advisor@pelegrinco.com
• Address: Carr. Tulum-Boca Paila 800, Tulum Beach, 77780, Q.R.
• Office Hours: Monday to Friday, 9 AM – 8 PM

Thank you for trusting Pelegrin & Co. Your privacy is our priority, and we remain committed to protecting your data every step of the way.